"Excellence
is --- the only seat at the table"
"Excellence is --- the only seat at the table"
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WHAT ARE THE BALDRIGE CRITERIA? A structured approach to balancing the
needs of the customer and the needs of the organization built around built upon a foundation of core values
and concepts that set the context organizations on
their journey to performance excellence. The criteria
encompasses seven interrelated, common sense CYCLES OF LEARNING. They are— behaviors and attributes of— though not common practice— areas
that drive organizational excellence. |
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CRITERIA 1: LEADERSHIP Sets the
future direction, expectationsand values. Organizational leaders have the responsibility to develop employees to be the best
that they can be. Leadership articulates and communicates why we exist today and how we wish to exist tomorrow. Responsible
for the health and well being of the organizations. |
CRITERIA 5: WORK
FORCE FOCUS Criteria 4 helps ensure the organization has the right people at the right place at the right time with the
right skills to meet their strategies through Work Force Focus
--- with emphasis on work force capability, capacity, and engagement that are all aligned with the organization's strategic
objectives. |
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CRITERIA 2: STRATEGIC PLANNING Leadership sets the future direction through Strategic Planning. Provides the roadmap to the future by establishing goals, action plans
and mile markers along the way. |
CRITERIA 6: PROCESS MANAGEMENT Through Process Management of its
products, services, business and support from design to delivery, the organization is now ready to run its "business." |
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CRITERIA 3: CUSTOMER AND MARKET FOCUS Strategies are based upon Customer and Market Focus - current customers, future customers and non-customers. Knowledge gained by building long-term relationships
provides intelligence on future needs. |
CRITERIA 7: BUSINESS RESULTS The
combination of the previous 6 criteria directly impact predictably lead to the organizations Results. |
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CRITERIA
4: MEASUREMENT,
ANALYSIS, AND
KNOWLEDGE MANAGEMENT Customer and marker knowledge is base upon facts and data
that are gathered and analyzed to drive future direction. Measurement, Analysis, and Knowledge Management
allows allocation of resources to meet the organization’s strategy. |
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The Malcolm Baldrige QualityAward, established by Congress and signed into law by President Reagan in 1987, is
now in its 20th year. The Award Criteria have evolved to become a national standard, providing a common language
and framework any organization can use to achieve superior competitiveness. Dr. Harry Hertz, Director of the Baldrige
National Quality Program, describes the Baldrige Criteria as representing the "leading edge of validated management practices".